Shipping policy

1. Introduction

This Shipping Policy outlines our practices related to the delivery of products ordered from Smilefy.com.au. By placing an order, you agree to and accept the terms outlined in this policy.

2. Shipping Destinations

Smilefy.com.au ships to addresses within Australia and to select international locations. If your country is not listed during the checkout process, kindly contact us to see if shipping arrangements can be made.

3. Shipping Costs

  • Domestic: Shipping fees for orders within Australia will be calculated and displayed at checkout.
  • International: Costs may vary based on destination and weight of the package. All applicable fees will be shown at checkout.

4. Delivery Times

  • Domestic: Standard delivery times within Australia are between 3-7 business days.
  • International: Delivery times for international orders vary by destination but generally range from 7-21 business days.

Note: These are estimated delivery times. Actual delivery can vary depending on various factors, including customs inspections for international shipments.

5. Order Processing

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may extend due to higher order volumes.

6. Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the status and location of your package.

7. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs, duties, or taxes imposed by their respective countries. These are not included in the cost of the product or shipping and must be borne by the customer.

8. Damaged or Lost Packages

If you receive a damaged product or if your package is lost, please contact us immediately. We will investigate the matter and, if necessary, send a replacement or offer a refund.

9. Changes to Shipping Address

If you need to change the shipping address after placing an order, please contact us as soon as possible. If the order has not been shipped, we'll do our best to accommodate the change. However, if the order is already in transit, we cannot guarantee that the address can be updated.

10. Returns

For details on returning products, please refer to our Refund Policy.

11. Contact Us

For any questions or concerns about your shipment, please contact us at support@smilefy.com.au.